Company Description Hotel Centre Point, established in November 1988, is a distinguished 5-star property located in Nagpur, Maharashtra. The hotel offers 136 luxurious rooms, 14 banquet halls, and multiple dining options, including a fine-dining restaurant, a 24-hour coffee shop, and a bespoke buffet area. Renowned for exemplary service, it also provides round-the-clock room service, catering to a wide range of guest needs. The group is expanding with upcoming ventures in Navi Mumbai, Amravati and Goa, ensuring further opportunities for growth and innovation in hospitality. Role Description The Front Office Duty Manager is a full-time, on-site role based at Hotel Centre Point in Nagpur. This role oversees day-to-day front office operations, including managing check-in and check-out processes, supervising front desk staff, and ensuring a smooth guest experience. The Duty Manager handles guest queries, complaints, and special requests promptly and professionally, while maintaining high standards of customer service and satisfaction. Responsibilities include monitoring reservations, room allocation, and lobby management, coordinating with other departments such as housekeeping and food & beverage, and ensuring adherence to hotel policies and procedures.



The role also involves training and guiding front office team members, preparing shift reports, and supporting continuous improvement in service quality and operational efficiency. Qualifications
• Strong Front Office and Customer Service skills, with a focus on guest-facing operations and hospitality standards.
• Ability to maintain high levels of Customer Satisfaction through proactive problem-solving and attentive service.
• Office Administration capabilities for managing documentation, reporting, and coordination with internal departments.
• Excellent Communication skills, including clear verbal and written communication and professional telephone etiquette.
• Prior experience in hotel front office or guest relations, preferably in a 4 or 5-star property.
• Proven team leadership or supervisory experience, with the ability to manage shifts and staff performance.
• Knowledge of hotel management systems and basic computer proficiency (MS Office, email, reservation software).
• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Strong organizational skills, attention to detail, and the ability to perform effectively in a fast-paced workplace.

📌 Front Office Duty Manager (Nagpur)
🏢 Centre Point Hospitality
📍 Nagpur