Think Work Agency is hiring on behalf of one of our clients in the fashion e-commerce industry. We are looking for a proactive and customer-focused professional who can manage customer interactions and oversee day-to-day e-commerce operations.

Key Responsibilities
- Handle customer enquiries through WhatsApp, Instagram, calls, and email.
- Manage customer orders, returns, exchanges, and complaints.
- Oversee daily Shopify store operations, including product listings, inventory, and order processing.
- Coordinate with logistics and delivery partners for timely fulfilment.
- Follow up on customer enquiries and abandoned carts to improve sales conversions.
- Monitor sales performance, customer satisfaction, and operational efficiency.
- Coordinate with the marketing team to support campaigns, promotions, and product launches.




- Identify opportunities to improve customer experience and e-commerce performance.

Requirements:
- 1–3 years of experience in e-commerce operations, customer support, or a related role.
- Hands-on experience with Shopify or similar e-commerce platforms.
- Excellent communication and problem-solving skills.
- Familiarity with WhatsApp Business, Instagram, and customer support tools.
- Solid organisational and multitasking abilities.
- Experience in fashion or D2C brands will be an added advantage. Job Details: ?

Location:
Remote ? Employment Type: Full-time ? Industry: Fashion & E-commerce ?

How to Apply
Interested candidates can send their updated CV to [email protected] with the subject line Customer Support & E-commerce Manager.

📌 Customer Support (Kozhikode)
🏢 Think Work Agency
📍 Kozhikode