Job description
Role & responsibilities 1. Portfolio Management
• Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).
• Track and reduce delinquency levels and non-performing assets (NPAs).
• Ensure region meets monthly, quarterly, and yearly collection targets. 2. Team Management
• Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.
• Provide regular coaching and performance reviews to team members.
• Drive productivity and morale across the regional collection team. 3. Agency & Vendor Management
• Appoint and manage third-party collection and recovery agencies.
• Ensure adherence to code of conduct, compliance norms, and SLA.
• Regularly evaluate agency performance and take corrective actions where required. 4. Legal & Recovery
• Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.
• Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies. 5. MIS & Reporting
• Maintain and report key performance indicators (KPI)



to senior management.
• Analyze collection trends and suggest corrective action plans.
• Ensure accurate and timely data entry in collection systems. 6. Compliance & Customer Interaction
• Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.
• Address escalated customer issues with empathy and tact, while protecting company interests. Qualifications & Experience
• Graduate/Postgraduate in Finance, Business Administration, or related field.
• 6 to 10 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.
• Proven track record in managing collections across multiple locations. Skills & Competencies
• Solid knowledge of housing finance operations and recovery processes.
• Leadership and people management skills.
• Analytical thinking and data-driven decision-making.
• Familiarity with legal recovery tools like SARFAESI, arbitration, etc.
• Willingness to travel extensively within the region.

📌 Regional Collections Manager (Bengaluru)
🏢 easy home finance
📍 Bengaluru