Job Type
Full time Fresher or Minimum 6 months of experience in healthcare BPO or similar domain Key Skills & Requirements Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy English Proficiency: B1H level or higher (excellent verbal and written communication skills) Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred) Strong attention to detail and ability to work in a fast-paced environment Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities
Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases Provide accurate information while maintaining professionalism and empathy Ensure all data entry and updates are accurate and timely Collaborate with cross-functional teams to resolve customer concerns Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA) Additional Details Shift Timings: Night Shift (Rotational) Week Off: Rotational Work Environment: Work from Office

📌 Customer Support Associate – US Healthcare (India)
🏢 ResultsCX
📍 India