About the jobWe're Hiring: Support Executive – Night Shift Company: Sofmen Technologies Pvt. Ltd.
Location:
Indore, Madhya Pradesh
Experience:
1–4Years Work Mode: Work from Home Shift: Night Shift (US Time Zone)
About the Role
We are looking for a customer-focused and responsible Support Executive to assist international customers with queries related to our online platform. The ideal candidate should have good communication skills, a problem-solving attitude, and the ability to provide timely support during US business hours.
Key Responsibilities
- -Handle international customer queries through calls, emails, and messages. -Provide basic technical support and troubleshoot platform-related issues. -Understand customer concerns and guide them toward appropriate solutions. -Escalate complex technical issues to the relevant team. -Maintain accurate records of customer interactions and reported issues.
-Coordinate with internal teams to ensure timely resolution of customer concerns. -Deliver a professional and positive customer support experience. Requirements -Valuable verbal and written English communication skills. -Basic computer knowledge and familiarity with web-based applications. -Strong problem-solving and customer-handling skills. -Willingness to work night shifts aligned with US business hours. -Ability to learn new tools and processes quickly. -Provides L1/L2 support -Added Advantage: Experience in a SaaS company, product-based company, or POS (Point of Sale) system. What We're Looking For A proactive, patient, and customer-oriented individual who can handle customer queries professionally and work independently during night shifts.