• Designation: L1 Storage Support Engineer – Hitachi
•
Experience:
3-5 years
•
Location:
Bangalore (Electronics City)
• Qualification: Any Graduate, preference BE/Btech/BCA/BSC/MCA
Key Responsibilities
• Monitor Hitachi storage arrays, including deployed Virtual Storage Platform (VSP) models.
• Monitor storage array health, controller status, disk status, ports and hardware alerts.
• Check storage pool utilisation, allocated capacity and available space.
• Monitor IOPS, response time, latency and other available performance indicators.
• Check storage dashboards and alerts using available management tools, such as Hitachi Ops Center or Storage Navigator, depending on the deployed platform.
• Perform daily health checks and submit reports to the reporting manager Alert Monitoring and First-Level TroubleshootingSAN and Host Connectivity MonitoringStorage Capacity and Performance ReportingIncident and SLA ManagementBackup, Replication and DR Monitoring Mandatory Technical Skills
• Basic knowledge of Hitachi enterprise storage and VSP architecture.
• Understanding of SAN and Fibre Channel fundamentals.
• Basic knowledge of LUNs, WWPNs, host groups and storage pools.
• Understanding of RAID, disks, controllers and storage capacity.
• Basic knowledge of IOPS, throughput, latency and storage utilisation.
• Familiarity with storage monitoring dashboards and alert management.
• Basic understanding of Windows/Linux servers and VMware environments.
• Knowledge of incident management, ticketing and SLA processes.
• Positive documentation and reporting skills.