About Yuma We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yulu,

we offer
the largest Battery-as-a-Service (BaaS) platform in India that is helping redefine urban mobility with reliable, convenient, and efficient access to energy. Role Summary As the Associate Manager – Charging Infra & Operations at Yuma, you will be responsible for ensuring the reliable and efficient operation of Yuma’s Battery-as-a-Service (BaaS) infrastructure, including battery swapping stations, charging systems, and associated electrical and electronic equipment. You will lead service operations, drive preventive and corrective maintenance, and work closely with cross-functional teams to maximize equipment uptime and minimize operational downtime. This role involves managing field service activities, resolving technical issues, identifying recurring problems, and improving service processes and equipment reliability.

Key Responsibilities
• Take ownership of service operations for Yuma’s battery swapping stations, charging systems, and associated infrastructure across locations in North India.
• Lead and manage technicians and field service teams to ensure timely and effective resolution of equipment issues.
• Plan and monitor preventive and corrective maintenance activities to ensure high equipment availability and uptime.
• Diagnose and resolve electrical, electronic, mechanical, charging, communication, and system-level issues affecting station performance.
• Monitor breakdowns and service requests and ensure timely resolution as per defined SLAs and TATs.
• Identify recurring and critical equipment failures, conduct Root Cause Analysis (RCA), and implement corrective actions to prevent repeat issues.
• Work closely with Engineering, Operations, Product, Quality, and other teams to resolve technical issues and improve equipment performance.




• Review service and equipment data to identify failure trends, recurring issues, and areas for improvement.
• Drive initiatives to reduce equipment downtime, repair time, repeat failures, and maintenance-related costs.
• Ensure proper installation, servicing, troubleshooting, and maintenance of charging and battery-swapping infrastructure.
• Develop and maintain service procedures, Standard Operating Procedures (SOPs), troubleshooting guides, and preventive maintenance schedules.
• Ensure availability and effective use of critical spare parts, tools, and resources required for field service operations.
• Track key service metrics such as equipment uptime, Mean Time to Repair, Mean Time between Failures, SLA adherence, breakdown frequency, first-time resolution, and repeat failure rate.
• Lead, train, coach, and develop technicians and field service teams to improve technical capability, productivity, and service quality.
• Ensure technicians follow required safety practices, service procedures, and company standards while carrying out field activities.
• Take ownership of critical field issues and provide timely technical direction and support to service teams for faster resolution. Key Requirements
• Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or a related field.
• 3+ years of experience in field service, maintenance, technical operations, EV infrastructure, charging systems, automotive, industrial equipment, or a related industry.
• Strong hands-on experience in troubleshooting electrical, electronic, mechanical, and electro-mechanical systems.
• Good understanding of EV charging infrastructure, battery-swapping stations,



power electronics, electrical systems, and related equipment.
• Robust experience in preventive and corrective maintenance, breakdown management, Root Cause Analysis (RCA), and equipment reliability improvement.
• Proven experience in leading and managing technicians and field service teams, including planning daily activities, allocating manpower, monitoring performance, and ensuring timely completion of service activities.
• Strong ownership of field operations with the ability to independently manage multiple locations, prioritize critical issues, and take quick decisions during equipment breakdowns.
• Ability to build a strong and accountable field team through regular coaching, technical training, performance monitoring, and on-ground support.
• Experience in managing team productivity, attendance, deployment, service quality, and adherence to defined processes.
• Ability to handle escalations effectively and provide clear technical direction to technicians and field teams during critical breakdowns.
• Strong understanding of service metrics such as uptime, Mean Time to Repair, Mean Time between Failures, SLA adherence, first-time resolution, and repeat failure rate.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, with the ability to analyze service and equipment performance data.
• Strong analytical, troubleshooting, and problem-solving skills, with a focus on improving equipment reliability and operational efficiency.
• Excellent communication and interpersonal skills, with the ability to work effectively with field teams and cross-functional stakeholders.
• Ability to work in a dynamic, fast-paced environment with a strong focus on ownership, team leadership, operational excellence, and continuous improvement. We assure you
• A friendly culture where you are encouraged to share ideas and opinions.
• A journey that will challenge and reward you in multiple ways. Location – Delhi

📌 Associate Manager (India)
🏢 Yuma Energy
📍 India