Position: Customer Service Representative-BPO

Location:
Mohali Onsite On Work Mode: Work from Office

Experience:
2–4 Years Employment Type: Full time Job SummaryWe are looking for a confident and result-oriented Telecaller with a strong BPO background and excellent communication skills. The ideal candidate should be comfortable handling outbound calls, interacting with potential customers, following up on leads, and maintaining professional communication.

Key Responsibilities
• Make outbound calls to potential customers and explain company services.
• Handle customer queries professionally and provide accurate information.
• Follow up with leads and maintain regular communication with prospects.
• Generate potential business opportunities through effective calling.
• Maintain call records, customer details, and follow-up schedules.
• Achieve daily and monthly calling targets.
• Handle objections confidently and maintain a positive customer experience.
• Coordinate with the internal team to ensure timely follow-ups.



Required Skills & Qualifications
• Previous experience in a BPO or telecalling environment is preferred.
• Excellent verbal communication skills in English and Hindi.
• Strong interpersonal skills and a confident telephone manner.
• Ability to handle customer objections and communicate effectively.
• Good listening, persuasion, and negotiation skills.
• Basic computer knowledge and familiarity with MS Excel or CRM tools.
• Target-oriented attitude with a professional and positive approach. Preferred Candidate Profile
• Candidates with prior experience in an international or domestic BPO will be preferred.
• Candidates with strong communication skills and a customer-focused mindset.
• Must be comfortable working from the office and handling outbound calls. Interested candidates can share their updated resumes with the HR team ([email protected])

📌 Customer Service Representative-BPO (Sahibzada Ajit Singh Nagar)
🏢 iTechnolabs
📍 Sahibzada Ajit Singh Nagar