Company Description UniAthena is an ed-tech organization headquartered in the United Kingdom, offering online, self-paced academic degree programs and upskilling courses. The organization collaborates with accredited universities and professional qualification authorities from around the world to deliver flexible, high-quality learning. Learners can access programs designed to advance their careers and develop in-demand skills across diverse disciplines. UniAthena focuses on accessible, affordable education, supported by robust digital platforms and learner-centric services. Role Description This is a full-time remote role for a Retention and Collections Executive. The role involves monitoring learner accounts, identifying overdue payments, and carrying out structured follow-ups through calls, emails, and messaging to ensure timely fee collection. The executive will work to reduce churn by engaging with learners, understanding reasons for potential drop-off, and offering suitable retention solutions or payment arrangements. Daily tasks include maintaining accurate records of interactions, updating collection and retention status in internal systems, and preparing basic reports for the finance and operations teams.



The role also requires collaborating with support and academic teams to address learner concerns that may impact payment behavior and overall satisfaction. Qualifications
• Candidates should possess robust Credit Control and Debt Collection skills, including experience managing outstanding balances and negotiating payment plans.
• Candidates should possess excellent communication skills, with the ability to handle sensitive conversations professionally and maintain a learner-first approach.
• Candidates should possess solid Analytical Skills to interpret account data, identify trends in payment behavior, and propose actions to improve retention.
• Candidates should possess a foundational understanding of Finance principles related to billing, invoicing, and reconciliations.
• Relevant experience in collections, customer success, or account management in an ed-tech or service-oriented environment is beneficial.
• Ability to work independently in a remote setup, manage time effectively, and use CRM or similar tools for tracking interactions.
• A Master's degree in business, finance, commerce, or a related field is preferred.

📌 Retention and Collections Executive (Pune)
🏢 UniAthena
📍 Pune