Company Description Saldel supports customers in making clearer and smarter decisions by explaining benefits, savings, and long-term value in an accessible way. The company focuses on delivering accurate information and smooth communication tailored to the needs of Australian customers. Saldel Australia is committed to providing a consistent, reliable service experience that builds trust and long-term relationships. Team members work in a detail-oriented environment where customer clarity and satisfaction are central to daily operations. Role Description This full-time, on-site Process Associate role is based in Patel Nagar. The Process Associate will handle customer inquiries, explain product or service benefits, and clarify savings and long-term value in a professional and concise manner. Responsibilities include reviewing customer information, performing basic financial and analytical checks, and ensuring data is entered and updated accurately in internal systems. The role involves coordinating with team members and supervisors to resolve issues, maintaining service quality standards, and following defined BPO processes and workflows. The Process Associate will also support continuous process improvement by identifying recurring issues and suggesting practical enhancements.



Qualifications
• Candidates should possess robust Analytical Skills to interpret customer data, assess information, and support clear decision-making.
• Candidates should possess solid Customer Service skills to manage inquiries, handle concerns, and deliver a reliable service experience.
• Candidates should possess effective Communication skills, both verbal and written, to explain benefits, savings, and long-term value clearly.
• Candidates should possess foundational Finance skills to understand pricing, savings calculations, and basic financial concepts.
• Candidates should possess familiarity with Business Process Outsourcing (BPO) operations, including standard processes, documentation, and quality procedures.
• Attention to detail, strong organizational skills, and the ability to follow structured workflows and meet performance targets.
• Comfort working in an on-site, team-oriented environment and adapting to shifting priorities and customer needs.
• Previous experience in customer service, BPO, or financial process roles is preferred; a relevant diploma or bachelor’s degree is an advantage.

📌 Process Associate (New Delhi)
🏢 Saldel Australia
📍 New Delhi