Company Description Eco Mobility, formerly Eco Rent A Car, is a leading managed people transportation solutions provider established in 1996 by an Ex-Army Officer. The company operates more than 15,000 vehicles across over 140 Indian cities and 150+ countries, serving corporate clients, government entities, embassies, and premium travel partners. Built on the ethos of Variety, Reach, Quality, Safety, and Reliability (VRQSR), Eco Mobility offers a wide selection of vehicles and dependable services. As an ISO 9001:2015 certified organization for Quality Management Systems, the company focuses on safe, high-quality transport experiences. Team members join a growing, service-driven environment that values professionalism and customer satisfaction. Role Description The Customer Support Representative is a full-time, in office role based in Hauz Khas. This role involves handling incoming customer inquiries via phone, email, and other channels, providing accurate information about services, bookings, and policies. The representative will resolve customer issues, coordinate with operations and dispatch teams, and ensure timely follow-up on open requests. Daily responsibilities include logging and tracking interactions in the support system, escalating complex issues when needed,



and maintaining high standards of courtesy and professionalism. The role also includes gathering customer feedback, contributing to service improvements, and supporting customer satisfaction initiatives. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills, with experience managing inquiries and resolving issues effectively.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess Customer Satisfaction skills, with the ability to build rapport, manage expectations, and maintain a customer-centric approach.
• Candidates should possess Troubleshooting skills, including problem analysis, solution identification, and appropriate escalation.
• Relevant qualifications such as a diploma or bachelor’s degree in business, communications, or a related field are beneficial.
• Previous experience in transportation, travel, hospitality, or related service industries is an advantage.
• Proficiency in basic computer applications and customer support tools or CRM systems is preferred.
• Ability to work in a fast-paced environment, handle multiple tasks, and maintain composure under pressure.

📌 Customer Support Representative (India)
🏢 ECO Mobility
📍 India