Company
- OneUp Networks Role
- Desktop & Cloud Support Specialist Experience
- Minimum 2 Years to 8 Years Shift 1
- North American, 10.30 PM to 8 AM (2 Openings) Shift 2
- Australian, 3.30 AM to 1 PM (2 Openings) Shift 3
- North American, 7 PM to 4.30 AM (2 openings) Location
- Remote Qualifying Criteia
- Free Talker with USA Audience, Understands Client Support, Understands Windows Server OS (2019/22), RDP etc Company Description OneUp Networks is a trusted provider of comprehensive networking solutions, managed services, and cloud-based offerings. Specializing in Managed Service Provider (MSP) offerings, Cloud Services, Infrastructure-as-a-Service (IaaS), and Application Hosting, we empower businesses with secure and efficient infrastructure to drive digital transformation and enhance productivity. Role Description We are looking for a skilled Desktop Support Engineer who is looking to learn to become Windows Server & Hosting Support Engineer to join our local and cloud-hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows based apps, Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.

Key Responsibilities
Local Support
• Provide L1/L2 support for desktops, laptops, printers, and peripherals using tools like Zoho Desk, Connectwise etc.
• Install, configure, and troubleshoot Windows/macOS environments,



including tools like Microsoft Windows, macOS, and Microsoft Office.
• Manage users, groups, and permissions via Active Directory and Microsoft Entra ID.
• Provide remote troubleshooting using tools like TeamViewer, AnyDesk, or Microsoft Intune.
• Diagnose hardware issues and basic network problems (LAN/Wi-Fi, VPN) using tools like Cisco AnyConnect and standard diagnostic utilities.
• Ensure endpoint security, antivirus updates, and patching using tools like Microsoft Defender, SCCM, or WSUS. Windows Server & Infrastructure
• Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.
• Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.
• Administer and optimize Remote Desktop Services (RDS) multi-user environments.
• Perform server hardening, updates, and ongoing system performance monitoring.
• Manage file permissions, shares, profiles, and storage allocations. Hosting Support (QB/TR/Application Hosting)
• Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.
• Install, configure, update,



and troubleshoot hosted applications.
• Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.
• Coordinate with application vendors when needed for escalated issues. Client Support
• Serve as a primary technical contact for hosting clients (L1/L2).
• Troubleshoot remote user connectivity issues including RDP/SSL/VPN.
• Provide timely and qualified communication across email, tickets, and calls.
• Assist with user onboarding, environment setup, and migration tasks. Cloud Hosting & Operations
• Monitor system health, uptime, CPU/RAM usage, and resource allocation.
• Assist in provisioning new servers, scaling resources, and maintaining high availability.
• Participate in backup verification, disaster recovery testing, and security compliance routines.
• Document environment changes, SOPs, and troubleshooting guides. Benefits
• Remote First Job
• Learn from Industry best and grow your career in Cloud and Windows Server Environment
• Talk to US Business Owners and Managers and upskill your business acumen.
• Competitive salary commensurate with experience post internship.
• Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.
• Flexible work environment with opportunities for professional development and growth.
• Laptop Support, Internet Reimbursements after initial Reimbursement period.

📌 Desktop & Cloud Support Specialist - Remote (India)
🏢 Oneup Networks
📍 India