21 Oct
|
Mahindra Holidays & Resorts India
|
India
21 Oct
Mahindra Holidays & Resorts India
India
Designation
- Cluster Curation Manager Job Location
- Kerala & Goa No of Position
- 1 for Kerala & 1 for Goa (Total 2 positions) Experience Execution & Deployment
• Coordinate with resort teams to operationalize centrally designed experience concepts and campaigns.
• Execute and implement the annual experience calendar across resorts within the assigned cluster.
• Ensure consistent delivery of guest experiences, events, and activities in line with Club Mahindra standards.
• Support pre-launch planning and flawless execution of seasonal, cultural, family, wellness, and destination-specific experiences. Resort & Stakeholder Coordination
• Work closely with Resort Managers, Operations, F&B;, Recreation, and Entertainment teams to deliver engaging guest experiences.
• Build and manage relationships with local vendors, artists, performers, guides, and community partners.
• Ensure adequate resources, manpower, and logistics are in place for smooth execution across resorts.
• Act as the key liaison between the Corporate Curation team and resort operations teams. Quality & Guest Experience Management
• Monitor execution quality and ensure adherence to experience guidelines and brand standards.
• Capture guest feedback and share actionable insights with the central curation team.
• Drive continuous improvement in experience execution and service delivery. Revenue & Commercial Ownership
• Drive revenue growth from Experiences, Activities and Signature Events across the cluster.
• Monitor attach rates, participation levels, occupancy-linked demand and revenue realization.
• Identify monetization opportunities and work with resort teams to improve commercial outcomes.
• Track performance against experiential revenue targets Experience Portfolio Management
• Review performance of experiences periodically and recommend continuation, refresh or discontinuation.
• Ensure optimal mix of standard experiences, destination experiences and seasonal experiences.
• Maintain cluster experience catalogue and ensure relevance throughout the year. Data & Insight Driven Decision Making
• Analyze guest feedback, participation trends, attach rates and revenue data to identify improvement opportunities.
• Use performance insights to recommend current concepts and optimize existing experiences.
• Benchmark experience performance across resorts within the cluster.
📌 Cluster Curation Manager (India)
🏢 Mahindra Holidays & Resorts India
📍 India