#

Job Description
DGM – Concierge Delivery (PMO)
•

Experience:
*
* 10–14 Years
• CTC:*
* ₹25–30 LPA
• Notice Period:*
* Up to 60 Days
• Shift Flexibility:*
* Must be open to rotational shifts when required ## Role Overview We are looking for an experienced PMO leader to manage high-touch client onboarding, enterprise migration programs, and cross-functional project execution across IT infrastructure, cloud, and digital workspace environments. The role requires strong program governance, executive-level stakeholder management, customer-centric delivery, and the ability to ensure smooth transitions, timely execution, and a seamless client experience throughout the migration lifecycle. ##

Key Responsibilities
1. Program & PMO Governance
• Lead PMO activities for global client onboarding and enterprise migration programs.
• Govern project plans, milestones, deliverables, dependencies, risks, and timelines.
• Ensure projects are delivered within agreed scope and timelines.
• Monitor program health and provide regular status updates to leadership. 2. Client Onboarding & Delivery
• Own the client onboarding experience during Day-0 and Day-1 delivery.
• Act as the primary point of coordination between client IT leadership, internal technical teams, and external partners.
• Ensure smooth transition, effective communication, and faster time-to-value for clients.
• Manage escalations and resolve delivery-related concerns proactively. 3. Stakeholder & Partner Management
• Coordinate cross-functional teams across India and North America.
• Align stakeholders, vendors,



and technical teams on program objectives and deliverables.
• Communicate project progress, risks, mitigation plans, and key milestones to executive sponsors.
• Manage conflicts and stakeholder expectations effectively. 4. Process Standardization & Continuous Improvement
• Develop and maintain PMO frameworks, transition playbooks, and standardized delivery processes.
• Establish change management procedures and post-go-live handover workflows.
• Identify process gaps and implement improvements to enhance delivery efficiency and client satisfaction. 5. Risk, Issue & Dependency Management
• Identify project bottlenecks, vendor delays, resource constraints, and adoption challenges.
• Develop mitigation plans and drive timely resolution of critical issues.
• Ensure smooth coordination between project teams to minimize delivery risks. ## Must-Have Skills & Experience
• 10–14 years of relevant experience in project/program management, PMO, or IT delivery.
• Proven experience in IT Infrastructure, Cloud, or Digital Workspace migration program delivery.
• Solid understanding of enterprise client onboarding and transition management.
• Experience managing cross-functional teams, vendors,



project dependencies, and escalations.
• Excellent customer-facing communication and executive stakeholder management skills.
• Strong capabilities in program governance, risk management, issue resolution, and milestone tracking.
• Demonstrated organizational stability, preferably with 3+ years in an organization.
• Willingness to work rotational shifts when required. PMP, PRINCE2, or Agile/Scrum Master certification mandate.
• Notice period of up to 60 days. ## Nice-to-Have Skills
• Exposure to VDI/EUC migration programs involving Citrix, Omnissa Horizon, or Azure Virtual Desktop (AVD).
• Experience coordinating global delivery teams across different geographies.
• Knowledge of IT service transition, change management, and post-go-live handover practices.
• Experience with PMO process standardization and continuous improvement initiatives. ## Ideal Candidate Profile The ideal candidate is a client-focused PMO/program delivery leader who can manage complex enterprise transitions, communicate effectively with senior stakeholders, drive cross-functional teams, and ensure a smooth, high-quality onboarding and migration experience. Interested candidates can share their updated CV for further consideration.

Skills:
it infrastructure,program governance,digital workspace migration program delivery,enterprise client onboarding,pmo,cloud,transition management,stakeholder management,milestone tracking,risk management,organizational stability,project dependencies,project/program management,issue resolution

📌 DGM – Concierge Delivery (Bengaluru)
🏢 Umanist NA
📍 Bengaluru