Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that focuses on talent across IT, Non-IT, and BPO sectors. The company is committed to helping professionals elevate their careers by offering opportunities to work on impactful projects that drive innovation and solve complex business challenges. Team members join a collaborative and inclusive culture that values diversity, teamwork, and continuous learning. RMV Workforce LLP encourages individuals who are ready to unlock their potential and contribute to transforming industries. Role Description The Customer Support Executive is a full-time, on-site role based in Gurugram. In this position, the individual will handle customer inquiries via phone, email, and online channels, ensuring timely and accurate responses. The role involves resolving customer issues, providing product or service information, and escalating technical or complex concerns to relevant teams when necessary. The Customer Support Executive will track and document interactions, follow up to ensure resolution, and contribute to maintaining high levels of customer satisfaction. Additionally,



the role may include coordinating with internal departments to improve support processes and participating in training to stay updated on offerings and support tools. Qualifications
• Strong Customer Support and Customer Service skills to manage inquiries and provide clear, courteous assistance.
• Experience in Customer Satisfaction and Online Support to handle feedback and support requests across digital platforms.
• Ability to provide Technical Support, including basic troubleshooting and coordination with technical teams for issue resolution.
• Excellent communication skills in English, both verbal and written, with active listening and problem-solving abilities.
• Comfort with using CRM systems, ticketing tools, and standard office software; ability to learn new applications quickly.
• Proven ability to work in a rapid-paced, on-site environment in Gurugram and manage multiple tasks with attention to detail.
• Prior experience in a BPO or customer-facing role is preferred; a diploma or degree in any discipline is beneficial.

📌 Customer Support Executive (Gurugram)
🏢 RMV Workforce
📍 Gurugram