Job Description
Business Analyst, (Insurance Operation & Automation) Company Overview: NextAmp Technologies Pvt. Ltd. is a digital modernization services company focused on transforming the insurance industry. We help insurance organizations redesign their workflows and build AI-powered, automated systems that improve efficiency and accuracy. Our solutions streamline key operational areas such as claims processing, underwriting, billing, and back-office operations. Position: Business Analyst

Location:
Remote (India) Experience level: 3+ years Job Overview: We are seeking for someone who can support the assessment from India, working closely with the on-site senior analyst. You will drive documentation, data analysis, and process mapping, and help shape automation recommendations. Suited to a detail-oriented analyst who turns raw data and SME inputs into decision-ready artifacts under tight timelines. Key Responsibility:
• Catalogue manual Policy Services activities and categorize by operating channel and automation maturity.
• Validate operational metrics (AHT, volumes) and flag inconsistencies across data sources.
• Run a Lean-based evaluation of activities by volume, complexity, criticality, and business value.
• Identify opportunities to maintain, eliminate, redesign, or automate (Guidewire, RPA, AI).
• Assess operational controls, regulatory requirements, risk, and customer/agency experience
• Analyze operational metrics (AHT, volumes) and identify gaps and inconsistencies.




• Build process maps and current state documentation.
• Support the Lean assessment by scoring activities on volume, complexity, criticality, and value.
• Research and document automation feasibility (Guidewire enhancements, RPA, AI).
• Help develop the roadmap and prepare deliverables, including the executive summary.
• Coordinate with the in office analyst across US Eastern hours to keep work streams in sync.

Requirements:
• 3+ years as a Business Analyst supporting insurance or financial services operations (back-office preferred).
• Working knowledge of process analysis and Lean concepts.
• Strong data analysis (advanced Excel) and process-mapping skills (Visio, Lucidchart, or similar).
• Awareness of automation approaches (RPA, system enhancements, AI) and feasibility evaluation.
• Clear written and verbal English; able to work overlapping US Eastern hours. Preferred Skills
• Guidewire or other P&C; core systems; Lean Six Sigma certification; RPA tool experience; prior offshore delivery for US engagements.

Benefits:
• Competitive salary and flexible work schedule
• Work from Home opportunity.
• Professional development opportunities and training.
• Collaborative and inclusive work culture.
• Exciting projects in a rapidly growing industry

Working Hours
This is a remote position requiring flexibility to work (4:00pm – 1:00am IST).

📌 Business Analyst (India)
🏢 NextAmp
📍 India