Company Description Mamamiac is a purpose-driven skincare brand focused on safe, effective, and thoughtfully formulated products for everyday use. The brand emphasizes purity, care, and long-term skin health over short-lived trends. Its product range supports straightforward, consistent routines that nourish and protect the skin, with a robust commitment to quality ingredients, high safety standards, and responsible practices. Mamamiac builds trust through transparency, performance, and conscious innovation. With a year of market presence and growing customer trust, the company is expanding with new, carefully developed skincare innovations. Role Description The E-Commerce & Marketplace Specialist is a full-time role responsible for managing Mamamiac’s online sales channels, including brand website and key marketplaces. Day-to-day responsibilities include listing and optimizing products, managing pricing and promotions, tracking inventory and order flow, and ensuring accurate content and images across platforms. The specialist will monitor performance metrics, analyze sales data, support customer inquiries related to online orders, and coordinate with marketing to execute campaigns and improve conversion. The role also involves maintaining robust relationships with marketplace partners, resolving operational issues, and ensuring a consistent brand experience online. This is a hybrid role based in Kerala, India, with a mix of on-site work and some work-from-home flexibility. Qualifications
• Strong understanding of e-commerce or online commerce operations, including product listing, pricing, and marketplace management.




• Demonstrated analytical skills to interpret sales data, performance reports, and customer behavior, and to recommend data-driven actions.
• Effective communication skills to collaborate with internal teams, external partners, and customers in a clear and professional manner.
• Customer service skills with a focus on responsiveness, problem-solving, and maintaining a positive brand experience.
• Sales-oriented mindset with the ability to support promotional strategies and contribute to revenue growth.
• Proficiency with e-commerce platforms, marketplaces (such as Amazon or similar), and basic spreadsheet or reporting tools.
• Organizational skills and attention to detail, with the ability to manage multiple listings, campaigns, and timelines.
• Prepare daily/weekly/monthly dashboards covering sales, units, traffic, conversion, returns, cancellations and inventory.
• Track GMV, net sales, marketplace fees, discounts, advertising costs and contribution margin where data is available.
• Analyse SKU, channel and campaign performance to identify growth opportunities and underperforming products.
• Maintain accurate reports, promotional calendars, issue trackers and action plans with clear owners and deadlines.
• Experience in skincare, beauty,



or consumer products is an advantage, as is prior work in a hybrid or cross-functional environment.
• Follow platform policies, applicable Indian cosmetics and consumer-protection requirements, and Mamamiac’s brand guidelines.
• Work closely with marketing, finance, operations, supply chain, customer service and product teams.
• Maintain organised records for invoices, claims, campaign approvals, platform communications and reconciliations.
• Protect account credentials, customer information, pricing data and confidential commercial information. Required Qualifications and Experience
• Minimum 3 years of hands-on e-commerce or marketplace management experience; beauty, skincare, personal care or FMCG experience is preferred.
• Practical experience with relevant seller portals, such as Amazon Seller Central, Flipkart Seller Hub, Nykaa, Myntra and/or quick-commerce platforms, depending on channel access.
• Strong understanding of catalogue management, marketplace SEO, promotional mechanics, account health and online merchandising.
• Working knowledge of marketplace advertising and performance metrics, including CTR, conversion rate, ROAS and ACoS.
• Strong Excel/Google Sheets skills, including pivots, lookups, data cleaning and performance reporting.
• Good numerical, problem-solving, communication and stakeholder-management skills
• Ability to manage multiple deadlines, troubleshoot platform issues and turn data into clear actions. Interested folks please mail on [email protected]

📌 E-Commerce & Marketplace Specialist (India)
🏢 Mamamiac
📍 India