Senior SAP Case Management Consultant

Location:
India (Delhi/ Hyderabad/ Mumbai/ Noida/ Pune) SAP Skills
• 6-8 years of SAP functional consulting experience, with hands-on experience in SAP Case Management.
• Strong understanding of SAP Case Management architecture, configuration, and functionality.
• Hands-on experience configuring case types, categories, attributes, statuses, relationships, and case processes.
• Good understanding of workflow and case lifecycle management.
• Experience integrating Case Management with other SAP modules/business processes.
• Strong functional troubleshooting and problem-solving skills.
• Experience working with ABAP/technical teams.
• Good understanding of SAP testing methodologies and defect management.
• Experience in preparing functional and technical documentation.
• Strong communication and stakeholder-management skills. Preferred Skills
• Experience with SAP CRM / SAP S/4HANA environments.
• Knowledge of SAP Workflow and business rules.
• Experience with SAP Fiori/UI technologies.
• Knowledge of SAP integration technologies, APIs, and web services.
• Experience working on government, tax, revenue, public-sector, or regulatory projects would be an advantage.
• Experience with SAP TRM / PSCD would be an added advantage, but TRM is not the primary requirement. Responsibilities
• Analyze business requirements and translate them into SAP Case Management functional solutions.
• Configure and maintain SAP Case Management based on business requirements.
• Configure case types, case categories, case attributes, statuses, priorities, relationships, and case lifecycle.
• Design and configure case processing, assignment, routing, escalation, and closure processes.
• Configure and support case relationships with relevant business objects and SAP processes.
• Work with business stakeholders to understand case-handling requirements and recommend appropriate SAP solutions.
• Prepare functional specifications for enhancements and custom developments.
• Coordinate with ABAP/technical teams for development,



interfaces, reports, workflows, and enhancements.
• Perform functional testing, integration testing, UAT support, and defect resolution.
• Provide functional support and troubleshoot issues related to SAP Case Management.
• Analyze incidents, identify root causes, and provide appropriate functional solutions.
• Prepare configuration documents, functional specifications, test scripts, and user documentation.
• Support data migration and integration activities where required.
• Conduct knowledge-transfer sessions and support end users.
• Participate in continuous improvement initiatives related to Case Management processes. Business Skills
• Excellent oral and written communication skills, ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or module.
• Ability to do research and perform detailed tasks.
• Solid analytical skills.
• Understands business functionality related to SAP module/application as well as can identify touch points between modules. Consulting Skills
• Follows industry trends and focuses to become a thought leader in his area of expertise.
• Exposure to new technologies in the SAP space for functional considerations.
• Aptitude for working in a team environment, problem solving skills, creative thinking, communicate clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.




• Has a solid foundation for consulting “soft” skills necessary on client engagements.
• Ability to interpret requirements and apply SAP best practices. Supervision Skills
• Self-starter with ability to manage their own time and task in order to meet project milestones.
• Can manage their own time / task lists in order to meet project milestones. Leadership Skills
• Maintains positive working relationship with others.
• Seeks ways to increase their level of contribution and team effectiveness.
• Works in conjunction with peers.
• May mentor to other associate consultants.
• Works well as a member of a team.
• Seeks ways to increase their level of contribution / team effectiveness. Personnel Development
• Focused on self-development to become a team leader/module expert. General Skills/Tasks
• Assists the project team efforts in developing solutions for client situations.
• Assists in evaluating and designing application and/or technical architectures.
• Assist team effort in developing solutions for projects.
• Completes assignments within budget, meet project deadlines, makes and keeps sensible commitments to client and team.
• Meets billing efficiency targets, complies with all administrative responsibilities in a timely & effective manner.
• Keeps project management apprised of project direction and client concerns.
• Analyzes and develops reliable solutions which comply with specifications and standards, executes system test.
• Understands SAP methodologies, tools, standards, and techniques.
• Understands client’s business and technical environments.
• Completes project documentation, demonstrates effective organizational skills, with minimal supervision.
• Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget.
• Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding.
• Demonstrates the ability to accomplish project assignments resulting in quality service.

📌 Senior SAP Case Management Consultant (Mumbai)
🏢 Invenio
📍 Mumbai