Responsibilities
• Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.
• Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
• Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
• Gather, prioritize, and translate client and delivery requirements into transparent functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementation
• Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
• Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization
• Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution
• Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements,



fixes, and continuous improvements
• Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
• Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience Required Background
• Post-Graduation in any stream (technology background preferred)
• Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
• Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
• Strong understanding of Banking domain (commercial and investment banking)
• Passion to help find new technology solutions and drive operational efficiencies
• Strong stakeholder management, program governance, business analysis, and change management skills
• Ability to manage multiple tasks simultaneously and deliver timely resolutions
• Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point

📌 Associate/Assistant Director (Gurugram)
🏢 Acuity Analytics
📍 Gurugram