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Job Description
(JD) – Roles & Responsibilities S. No. Roles & Responsibilities 1 Lead the overall Quality function across SMT, THT, PCBA Testing, Conformal Coating, and FATP/Box Build operations. 2 Establish and maintain QMS in compliance with ISO 9001, IATF 16949, and customer-specific requirements. 3 Drive customer quality, complaint management, 8D reports, corrective actions, and customer satisfaction. 4 Ensure effective implementation of IQC, IPQC, OQC, and supplier quality assurance processes. 5 Lead NPI quality planning, engineering builds, process validation, APQP, PPAP, FMEA, and control plans, as applicable. 6 Monitor manufacturing quality, defect trends, process capability, yield, and product reliability. 7 Drive root cause analysis using 8D, 5-Why, Fishbone, SPC, and CAPA methodologies. 8 Lead supplier quality improvement, supplier audits, incoming defect reduction, and supplier corrective actions. 9 Ensure compliance with IPC-A-610, J-STD-001, ESD control requirements, and applicable workmanship standards. 10 Establish quality dashboards and conduct periodic reviews of quality KPIs with Production, Engineering, SCM, and Management. 11 Lead internal audits, customer audits, certification audits, and timely closure of audit findings. 12 Ensure product traceability, inspection records, defect tracking, and quality data integrity through MES/SAP systems. 13 Develop quality team competency, training plans, skill matrices, and inspection standards. 14 Drive continuous improvement, defect prevention, cost-of-poor-quality reduction,



and process standardization. 15 Build a zero-defect culture and ensure consistent delivery of conforming products in line with customer requirements.
• Key Performance Indicators (KPIs) S. No. KPI Measurement Suggested Target 1 First Pass Yield (FPY) Percentage of units passing without rework ≥ 98% 2 Customer PPM Customer defects per million units As per customer target 3 Internal Defect Rate Defective units / total units produced Continuous reduction 4 Customer Complaint Closure Complaints closed within agreed timeline 100% on time 5 CAPA Effectiveness Corrective actions effective and verified ≥ 95% 6 Supplier PPM Incoming supplier defects per million units As per supplier target 7 Incoming Quality Acceptance Incoming lots accepted against defined criteria ≥ 98% 8 COPQ Reduction Cost of Poor Quality reduction 10–15% annual reduction 9 Audit Compliance Major non-conformities and audit action closure 100% closure within due date 10 NPI Quality Readiness Quality deliverables completed before production release 100% 11 Rework and Scrap Rework/scrap cost as a percentage of production value Continuous reduction 12 Quality Training Compliance Completion of planned quality training 100% 13 Traceability Compliance Product and process records complete and retrievable 100% 14 Process Audit Compliance Planned audits completed as per schedule 100% 15 Zero-Defect Improvement Reduction in repeat defects and critical escapes Zero critical escapes; continuous improvement

📌 Head - ESDM Quality (India)
🏢 Larsen and Toubro
📍 India