We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.
Key Responsibilities
• Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
• Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
• Assist sellers with product listings, pricing, promotions, and operational support on the platform.
• Support the acquisition and onboarding of recent sellers by explaining platform benefits and ensuring compliance with company policies.
• Coordinate with internal teams to resolve seller and customer concerns efficiently.
• Monitor seller performance and satisfaction; recommend improvements where needed.
• Conduct regular follow-ups to ensure retention and trust-based relationships.
• Gather partner feedback to support platform improvements and business strategies.
• Participate in sales campaigns and engagement activities to improve seller and customer involvement.
• Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements:
• Bachelor’s degree in related field.
• Strong interpersonal and communication skills in English and Hindi.
• Experience in e-commerce is an advantage.
• Ability to manage multiple accounts and deliver excellent service.
• Proficiency in MS Office; knowledge of CRM tools is a plus.