Company Description IceWarp is a global collaboration and communication platform that offers an integrated alternative to MS 365 and Google Workspace. The company enables streamlined business processes through real-time collaboration tools, easy file sharing, and a unified virtual office experience from a single window, without third-party applications. IceWarp serves over 50 million paid users and 50,000 customers across more than 50 countries, emphasizing security, efficiency, and ease of use. Founded in 2001, IceWarp is fully developed in-house, with ongoing innovation and product updates to meet evolving workplace needs. Role Description The Manager – Talent Management & Development is a full-time, on-site role based in Mumbai. This role is responsible for designing and implementing talent management strategies, including performance management frameworks, succession planning initiatives, and career development programs. The role will own the employee learning journey from induction and onboarding through structured 30, 60 and 90-day enablement plans, followed by ongoing development. The ideal candidate will have hands-on experience implementing an LMS, conducting assessments, managing training partners and working with business leaders to deliver measurable improvements in employee performance.

Key Responsibilities
New Joiner Onboarding & Enablement •⁠ ⁠Design and execute structured induction, onboarding and on-the-job training programmes across functions. •⁠ ⁠Develop role-specific 30, 60 and 90-day plans with clear learning objectives, milestones, assessments and readiness criteria. •⁠ ⁠Coordinate with reporting managers, subject matter experts and HR to ensure timely execution. •⁠ ⁠Track new joiner progress, identify learning gaps and implement corrective interventions. •⁠ ⁠Provide documented readiness recommendations to support probation and confirmation decisions. Training Needs Analysis & Learning Programmes: •⁠ ⁠Identify individual, team and organisational training needs through stakeholder discussions, performance data and competency assessments. •⁠ ⁠Develop and execute a training calendar aligned with business priorities. •⁠ ⁠Organise regular functional, behavioural and managerial workshops. •⁠ ⁠Deliver or coordinate programmes covering communication, interpersonal skills, emotional intelligence (EQ), analytical thinking, problem-solving and cognitive abilities (IQ). •⁠ ⁠Build structured learning paths for different roles and levels. Assessments & Learning Effectiveness: •⁠ ⁠Develop pre
- and post-training assessments, practical evaluations and competency-based reviews. •⁠ ⁠Coordinate appropriate behavioural,



emotional intelligence and cognitive assessments, using qualified providers where required. •⁠ ⁠Track knowledge retention, application on the job and progress against agreed capability standards. •⁠ ⁠Evaluate training effectiveness through assessment outcomes, manager feedback and changes in employee performance. •⁠ ⁠Maintain assessment records and ensure timely communication of results and development actions. LMS Implementation & Administration: •⁠ ⁠Lead or actively manage LMS implementation, including requirements gathering, vendor evaluation, configuration, testing and rollout. •⁠ ⁠Create learning paths, upload content, configure assessments and manage training assignments. •⁠ ⁠Drive LMS adoption among employees and managers. •⁠ ⁠Monitor course completion, assessment results and learning engagement through LMS reports. •⁠ ⁠Coordinate with IT and vendors to resolve issues and improve platform usability. Stakeholder & Training Vendor Management: •⁠ ⁠Partner with business heads, reporting managers and HR to agree on learning priorities and expected outcomes. •⁠ ⁠Establish clear ownership for training delivery, employee participation and progress reviews. •⁠ ⁠Evaluate and manage external trainers, training institutes, assessment partners and content providers. •⁠ ⁠Manage training proposals, commercials, schedules, delivery quality and vendor performance. •⁠ ⁠Monitor training budgets and evaluate the value delivered by learning programmes. Employee Performance & Development: •⁠ ⁠Track employee development against agreed learning goals, competency requirements and performance milestones. •⁠ ⁠Support managers in translating performance gaps into practical development plans. •⁠ ⁠Facilitate regular development reviews and monitor completion of agreed actions. •⁠ ⁠Identify high-potential employees and support career development and succession planning. •⁠ ⁠Work with HR and business leaders to strengthen feedback, coaching and continuous learning practices. Performance Improvement Plans: •⁠ ⁠Partner with HR and reporting managers to develop and monitor structured Performance Improvement Plans (PIPs). •⁠ ⁠Define measurable improvement goals, review timelines, learning support and accountability. •⁠ ⁠Coordinate relevant training,



coaching and assessments during the PIP period. •⁠ ⁠Document progress, review discussions and outcomes to support consistent, evidence-based decisions. Reporting & Governance: •⁠ ⁠Maintain dashboards covering onboarding milestones, training participation, LMS completion, assessment results and employee development progress. •⁠ ⁠Track time to proficiency, overdue learning actions and PIP progress. •⁠ ⁠Present regular updates to leadership, highlighting capability gaps, outcomes and recommended actions. •⁠ ⁠Maintain accurate training records, assessment documentation and development plans. Required Experience & Qualifications •⁠ ⁠Minimum 10 years of relevant experience in Talent Management, Learning & Development or Employee Enablement within the IT industry. •⁠ ⁠Proven experience working as a Manager in the same domain, with ownership of learning programmes and employee development initiatives. •⁠ ⁠Demonstrated experience designing and executing structured onboarding and 30–60–90-day enablement plans. •⁠ ⁠Hands-on involvement in at least one LMS implementation, along with experience managing LMS administration, reporting and adoption. •⁠ ⁠Experience conducting training needs analysis, competency assessments and learning effectiveness reviews. •⁠ ⁠Experience facilitating workshops and managing external training vendors. •⁠ ⁠Exposure to behavioural, EQ and cognitive assessments and their appropriate use in employee development. •⁠ ⁠Experience supporting performance management, development planning and PIPs. •⁠ ⁠Graduate or postgraduate qualification in HR, Psychology, Business Management or a related discipline. Key Competencies: •⁠ ⁠Stakeholder management and business partnering •⁠ ⁠Training facilitation and coaching •⁠ ⁠Programme planning and execution •⁠ ⁠Interpersonal skills and emotional intelligence •⁠ ⁠Vendor and budget management •⁠ ⁠Data analysis and performance reporting •⁠ ⁠Ownership, follow-through and attention to detail Success Measures: •⁠ ⁠Timely completion of onboarding and 30–60–90-day milestones. •⁠ ⁠Improved recent joiner readiness and reduced time to proficiency. •⁠ ⁠Strong LMS adoption and timely completion of assigned learning. •⁠ ⁠Measurable improvement in assessment results and on-the-job capability. •⁠ ⁠Consistent execution of training calendars and development plans. •⁠ ⁠Timely PIP reviews and documented progress against improvement goals. *Interested candidates with relevant IT industry experience are invited to apply with their updated CV.*

📌 Manager – Talent Management (Mumbai)
🏢 IceWarp India
📍 Mumbai