Job Summary We are seeking a customer-focused and proactive Chat Support Executive to join our remote team in India. In this role, you will provide prompt, professional support via live chat, resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities
• Respond to customer inquiries via live chat in a timely and skilled manner.
• Resolve customer issues related to products, services, orders, billing, and account management.
• Provide accurate information about company products, services, and policies.
• Troubleshoot basic technical or account-related issues and escalate complex cases when necessary.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Document customer interactions and update records in the CRM or ticketing system.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Meet response time, resolution time, and quality performance metrics.
• Identify recurring customer issues and provide feedback for process improvements.




• Stay updated on product knowledge, company policies, and support procedures.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Follow data privacy and company compliance guidelines. Qualifications
• Bachelor's degree in any discipline or equivalent work experience.
• 1+ years of experience in customer support, chat support, customer service, or a similar role.
• Excellent written English communication skills.
• Strong typing speed and multitasking abilities.
• Basic computer proficiency and familiarity with CRM or help desk software.
• Strong problem-solving and customer service skills.
• Ability to work independently in a remote environment.
• Willingness to work flexible shifts, including weekends or night shifts, if required. Preferred Qualifications
• Experience in BPO, e-commerce, SaaS, or technical support environments.
• Familiarity with customer support tools and live chat platforms.
• Knowledge of CRM systems such as Salesforce, HubSpot, or Zoho CRM.
• Experience supporting international customers is an advantage.

📌 Chat Support Executive (India)
🏢 iConsultera
📍 India