ABOUT THE ROLE
/WHAT YOU’LL DO Key activities:
• Develop iterations of technical builds based on requirements outlined by their Digital Specialist lead and customer feedback
• Perform continuous QA/QC on technical builds
• Provide remote support on the day-of-event Inputs:
• Project scopes and specialist guidance on service requests
• Customer input, including ideas on the ideal user-experience and content decisions
• Feedback on build quality, technical expertise and customer handling Outputs (in-line with inputs):
• Specialized approaches for customer groups that focus on individualized needs
• Completed digital solutions with best practice configuration and design
• Continuous learning and development to become domain experts in given technology. Seek mentorship from Digital Specialists to fill any skill-gaps. YOU’RE POSITIVE AT IT Project Management
• Ability to set timelines and expectations with customer to ensure successful builds
• Ability to keep organized and clearly communicate across cross-functional teams
• Ability/comfort with managing deliverable timelines Technical expertise
• HTML/CSS coding experience (good to have)
• Subject matter expertise on platform capabilities and integrated solutions
• Ability to identify downstream technical impacts based on customer requests
• Ability to consult on and design event workflow/architecture to meet business requirements for each event
• Ability to create and test solutions to meet business goals
• Designing comprehensive procedures for conducting UAT processes for project deliverables
• Ability to create support documentation for all supported digital products & services Visual Design & UX
• Experience and ability to assist customers in choosing the proper design principles to improve the look and enhance the feel of the platform
• Ability to approach designs from a user-first perspective and advise customers
• Understand principles of interaction design and information architecture
• Ensure quality, clarity & consistency of all content managed Consultative approach
• Well versed in customer-service skills, strong communication & presentation skills
• Demonstrate effective questioning/listening skills in order to ascertain business requirements
• Acts as advisor regarding technology solutions, features, and functionality based on event needs, system capabilities, and best practices Communication
• Effectively explain technical and design concepts to customer in way they can understand to help guide them on the best solution
• Escalate technical issues and timeline related concerns via the channel that is most appropriate for the project context DESIRED EXPERIENCE & QUALIFICATIONS
• Bachelor’s Degree or equivalent in Technology, Business, or related field
• Work experience of 2-5 years in a multi-national company or a global setting, particularly in finance teams
• Ability to work in shifts.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)