Job Summary: We are looking for a hands-on and driven Executive to manage end-to-end operations for our diagnostic network. The role will involve partner onboarding and management, commercial negotiations, coordination with internal teams, ensuring smooth execution, and resolving operational challenges. The individual will track key performance metrics, support partner governance, drive utilization, and ensure timely and efficient delivery of services. Strong ownership, communication, problem-solving, and execution skills are essential. How you will make an impact:
• Resolve disputes/issues on weekends timely – Ensure quick turnaround for escalations and smooth weekend operations.
• Provider coordination – Engage with partner labs and providers to secure reports and appointment confirmations within committed timelines.
• TAT adherence – Maintain turnaround time for report delivery and appointment scheduling as per defined SLAs.
• Escalation handling – Act as the first point of contact for operational bottlenecks and resolve issues proactively.
• Data accuracy & tracking – Ensure all updates from providers (reports, appointments, delays)



are correctly captured in system records.
• Customer impact reduction – Minimize delays or errors impacting patients by coordinating effectively between internal teams and external providers. We are looking for people who:
• Communication & Coordination: Strong verbal and written communication for effective provider interaction.
• Problem Solving: Ability to resolve operational disputes/issues quickly and logically.
• Time Management: Prioritizing multiple tasks to meet strict turnaround times.
• Attention to Detail: Accuracy in tracking reports, appointments, and escalations.
• Negotiation

Skills:
Persuasive handling of providers to ensure timely responses.
• Crisis Management: Staying calm and effective during escalations or urgent issues.

What we offer
• Chance to directly work on a very innovative product that has a big societal impact.
• Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.
• A five day week work schedule.

📌 Network Operation Executive (Gurugram)
🏢 Zyla Health
📍 Gurugram