Job Description
• 10+ years of Salesforce experience with robust expertise in Service Cloud Voice and Health Cloud implementation.
• Hands-on experience with Apex, Triggers, Lightning Web Components (LWC), SOQL, Salesforce Flow, and Omni-Channel.
• Experience with Service Cloud Voice configuration, telephony integrations (Amazon Connect/Genesys), call routing, screen pops, and voice interaction management.
• Strong knowledge of Health Cloud, patient/member management, care coordination, care plans, and healthcare data models.
• Experience integrating Salesforce with third-party systems using REST/SOAP APIs, MuleSoft, and healthcare standards such as HL7/FHIR.
• Expertise in solution design, performance optimization, security, deployment, and production support.
• Ability to lead technical discussions, review code, mentor developers, and collaborate with business and cross-functional teams.
📌 Salesforce Service Cloud Voice (India)
🏢 NovBliss
📍 India
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