Company Description Houzeo is a technology-driven real estate platform that helps home buyers and sellers manage their entire property journey in one place. Since 2017, the company has focused on a user-first experience, making transactions simple, fast, and data-informed across neighborhoods throughout the United States. Buyers can search listings, schedule showings, and make offers with real-time updates and personalized insights, while sellers benefit from affordable listing options, including Flat Fee MLS to reach major real estate sites and save on commissions. Houzeo relies on SEO, content marketing, and strategic partnerships to maximize listing visibility for its customers. The team is committed to making real estate more transparent, efficient, and accessible for every user. Role Description This is a full-time, in office Customer Support Executive role based in Mumbai. The Customer Support Executive will handle inbound and outbound customer interactions via phone, email, chat, and online channels, ensuring timely and accurate responses. Responsibilities include assisting users with account setup, listing and search queries, troubleshooting basic technical issues, and guiding customers through key steps of the home buying and selling process. The role involves documenting support cases, escalating complex technical or platform-related issues to appropriate teams,



and following up to ensure resolution and customer satisfaction. The Customer Support Executive will also collect user feedback, suggest improvements, and collaborate with cross-functional teams to maintain a high-quality service experience aligned with Houzeo’s standards. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills to manage diverse inquiries effectively.
• Candidates should possess skills in Customer Satisfaction to handle concerns, resolve issues, and maintain a positive user experience.
• Candidates should possess Online Support capabilities, including comfort with email, chat, and web-based ticketing tools.
• Candidates should possess Technical Support skills sufficient to troubleshoot basic platform issues and guide users through digital workflows.
• Additional beneficial qualifications include excellent verbal and written communication, strong problem-solving abilities, and an empathetic, user-focused mindset.
• Experience in real estate, technology platforms, or SaaS customer support is an advantage, as is familiarity with CRM or helpdesk software.
• A bachelor’s degree or equivalent experience in business, communications, or a related field is preferred.

📌 Customer Support Executive (Mumbai)
🏢 Houzeo
📍 Mumbai