Job Title: Front Office Manager Property Type: Boutique Hotel (23 Rooms) Reports To: Senior Manager / General Manager

About the Role
We are looking for a dynamic and guest-focused Front Office Manager to lead front desk operations at our 23-room property. The ideal candidate will ensure high-end service standards, smooth day-to-day operations, and drive revenue through effective management of OTA (Online Travel Agency) channels alongside walk-in and direct bookings.

Key Responsibilities
• Deliver a consistently high-end guest experience across all touchpoints, from check-in to check-out
• Oversee smooth daily front office operations, ensuring seamless coordination between departments
• Manage and optimize bookings across all channels — OTA, online direct, walk-in, and corporate/travel agent
• Actively manage OTA platforms (e.g., Booking.com, Agoda, MakeMyTrip, Expedia) to maximize visibility, ranking, and revenue
• Monitor rate parity, availability, and promotions across channels to drive occupancy and ADR
• Track and report on KPIs including occupancy, RevPAR, ADR, and channel-wise revenue contribution




• Step in and act as Operations Manager when required, handling broader property operations with full ownership
• Handle guest feedback, escalations, and service recovery with professionalism
• Train, guide, and motivate front office staff to maintain service excellence
• Prepare regular performance and revenue reports for senior management review Candidate Requirements
• Prior experience in front office management, preferably in a boutique or small-property setting
• Strong working knowledge of OTA management and revenue generation strategies
• Comfortable taking on operations manager responsibilities when needed
• Enthusiastic, proactive, and hands-on approach to hotel operations
• Positive communication and guest-handling skills
• Familiarity with PMS (Property Management Systems) and channel managers preferred

What We Offer
• Competitive salary plus performance-based incentives
• Strong growth path with higher career opportunities within the organization
• A dynamic, high-ownership role in a growing property

📌 Front Office Manager | Hotel Experience Only | Hospitality Operations (Hyderabad)
🏢 Hotel Lake View
📍 Hyderabad