? Job Locations: Tiruppur, Tamil Nadu | Bengaluru, Karnataka ? Department: Customer Support / Customer Service ? Employment Type: Full-Time ? Qualification: Graduate in any discipline ?

Experience:
4–5 Years ?

Salary:
As per company standards and candidate experience Job SummaryWe are looking for an experienced and customer-focused Customer Care Executive to handle customer inquiries, resolve complaints, provide product and service information, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience in customer service and relationship management.

Key Responsibilities
• Handle customer inquiries via phone calls, emails, WhatsApp, and other communication channels.
• Respond to queries related to products, orders, deliveries, payments, and services.
• Resolve customer complaints professionally and promptly.
• Maintain accurate records of customer interactions, complaints, and feedback.
• Coordinate with Sales, Logistics, Accounts, and other departments to resolve customer issues.
• Follow up with customers to ensure timely resolution of concerns.




• Provide regular updates regarding orders, payments, returns, and services.
• Build and maintain strong customer relationships.
• Monitor customer satisfaction and contribute to service quality improvements. Required Skills
• Excellent communication skills in English and relevant regional languages.
• Strong customer-handling, interpersonal, and problem-solving skills.
• Proficiency in MS Office, especially Microsoft Excel.
• Valuable telephone etiquette and active listening skills.
• Ability to handle complaints patiently and professionally.
• Strong organizational, multitasking, and time-management abilities. Educational Qualification & Experience
• Graduation in any discipline is mandatory.
• A degree in Business Administration, Commerce, or a related field is preferred.
• 4–5 years of relevant experience in Customer Care, Customer Support, or Customer Service ?

How to Apply
Interested candidates who meet the above requirements are requested to share their updated resumes at [[email protected]] or contact us at [(phone hidden)].

📌 Customer Care Executive (Tiruppur)
🏢 SML Labels India
📍 Tiruppur