Are you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team. Visit www.thynksuccess.com for more details.
Key Responsibilities
• Serve as the main point of contact for clients to manage relationships and ensure satisfaction.
• Understand client business goals and align Thynk Success marketing strategies to achieve measurable outcomes.
• Coordinate with internal teams (SEO, content, design, performance marketing) to deliver campaigns on time and within scope.
• Develop client reports, highlight campaign results, and identify growth opportunities.
• Conduct regular review meetings to analyze ROI, performance metrics, and recommend strategic improvements.
• Ensure client retention through proactive communication and problem-solving.
• Collaborate with leadership to enhance client experience and improve service delivery processes.
• Support the onboarding of new clients, ensuring a seamless and positive start.
Requirements:
• Bachelor’s degree in marketing, Business, or related field.
• Strong analytical, presentation, and interpersonal skills.
• Excellent communication and coordination abilities.
• Proficiency with CRM tools, Google Workspace, and project management platforms. Why Join Us:
• Work with top schools, colleges, and EdTech brands.
• Growth-driven and team-oriented culture.
• Opportunity to lead client success within India’s fastest-growing educational marketing company.