Role & responsibilities

- Provide Level 2/Level 3 functional support for SAP business applications.
- Analyze, troubleshoot, and resolve SAP incidents, service requests, and production issues within agreed SLAs.
- Monitor SAP support queues and prioritize tickets based on business impact.
- Perform root cause analysis and recommend permanent solutions for recurring issues.
- Configure SAP functionality based on business requirements.
- Work with business users to gather requirements for enhancements and process improvements.
- Prepare Functional Specification Documents (FSDs) for custom developments.
- Coordinate with ABAP developers for reports, interfaces, enhancements, forms, BADIs, and user exits.
- Support testing activities including Unit Testing, Integration Testing, Regression Testing, and User Acceptance Testing (UAT).
- Perform data validation and assist in data migration activities when required.
- Collaborate with cross-functional teams including SAP SD, MM, FI/CO, PP, QM, WM/EWM, and Basis.
- Support system upgrades, patches, rollouts,



and SAP S/4HANA migration activities.
- Create and maintain process documentation, knowledge base articles, and user manuals.
- Provide end-user training and functional guidance.
- Participate in on-call support and planned maintenance activities as required.

Preferred candidate profile

- Robust knowledge of SAP functional processes in one or more modules (SD, MM, FI/CO, PP, QM, WM/EWM, etc.).
- Experience in SAP production support and incident management.
- Hands-on experience with SAP configuration.
- Knowledge of business process analysis and documentation.
- Familiarity with ServiceNow, Jira, Remedy, or other ITSM ticketing tools.
- Understanding of SAP integration with other functional modules.
- Exposure to SAP S/4HANA and SAP Fiori is preferred.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.

📌 SAP Functional Support Consultant (Ahmedabad)
🏢 Astral Adhesives
📍 Ahmedabad