- Manage and monitor the organization's Admin Portal, ensuring accurate data management and uninterrupted operations.
- Provide first-level and ongoing application support to field sales teams, resolving user issues and ensuring seamless adoption of digital tools.
- Monitor and ensure the smooth functioning of loyalty and rewards programs, identifying and escalating issues for timely resolution.
- Coordinate with cross-functional departments including Sales, Operations, Marketing, and IT to address system-related requirements and process improvements.
- Act as the primary bridge between business users and the IT development team by gathering requirements, communicating business needs, and facilitating solution implementation.
- Assist IT developers in testing, validating, and deploying current features, bug fixes, and system enhancements.
- Track, analyse,
and resolve application issues while maintaining high service levels and user satisfaction.
- Conduct user training and provide guidance on portal and application functionalities.
- Document issues, enhancement requests, and process workflows to support continuous improvement initiatives.
- Ensure timely communication of system updates, outages, and resolutions to relevant stakeholders.
- Support business process automation and digital transformation initiatives through effective collaboration with internal teams.
Key Skills:
- Application & Portal Management
- Cross-Functional Coordination
- Requirement Gathering & Analysis
- User Training & Support
- Stakeholder Management
- UAT Testing & Quality Assurance
- CRM and Sales Support Systems
- Process Improvement
- Communication & Problem Solving
📌 Crm Support Executive (Ahmedabad)
🏢 Astral Adhesives
📍 Ahmedabad
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