Job SummaryEchoSpaces is looking for a responsible and organized Operations Executive to manage customer onboarding, documentation, booking processing, and coordination with internal teams. The candidate will ensure timely completion of operational tasks and maintain accurate records.
- Key ResponsibilitiesHandle customer onboarding and booking processing.
- Verify customer documents, including NOC, rent agreements, and utility bills.
- Coordinate with Sales, Accounts, and Renewal teams for smooth operations.
- Maintain booking records, trackers, and customer databases.
- Ensure timely processing of customer requests and documentation.
- Follow up on pending documents and resolve operational issues.
- Maintain daily reports and provide regular updates to the reporting manager.
- Ensure all operational tasks are completed within the assigned turnaround time (TAT).
- Respond to customer queries related to onboarding and documentation.
- Follow company policies and maintain proper records of all transactions and communications.
- Required Skills & QualificationsGraduate in any discipline.
- 1–2 years of experience in operations, customer support, or documentation preferred.
- Valuable communication and coordination skills.
- Proficiency in MS Excel, Google Sheets, email, and basic office tools.
- Strong attention to detail and time management.
- Ability to handle multiple tasks and meet deadlines.
- Key Performance Indicators
(KPIs)Timely completion of customer onboarding.
- Accuracy of documentation and booking records.
- Adherence to operational turnaround time.
- Timely resolution of pending cases.
- Coordination with internal teams.
- Accuracy and timely submission of daily reports.
Ideal Candidate: A detail-oriented and proactive individual who can manage documentation, coordinate with different departments, and ensure smooth day-to-day operations at EchoSpaces.