- Conduct field visits to overdue customers at their registered/residential addresses.
- Follow up with customers for pending loan repayments and overdue amounts.
- Drive payment collections and achieve assigned daily/monthly collection targets.
- Follow up on PTPs and ensure committed payments are received within the agreed timeline.
- Handle customer interactions professionally while following SaveIN's collection policies and fair-practice guidelines.
- Update visit outcomes, customer commitments, payment status and field remarks on the collection system.
- Escalate unreachable, disputed, fraudulent or high-risk cases to the concerned team.
- Coordinate with the tele-collection and internal collections team for case resolution.
- Maintain proper documentation and proof of field visits wherever required.
Candidate Requirements:
IIBF DRA Certification – Mandatory.
- Prior experience in field collections/recovery, preferably in NBFC, banking, fintech or lending.
- Positive communication and negotiation skills.
- Knowledge of local language of the assigned territory.
- Willingness to travel within the assigned geographical area.
- Comfortable working with collection targets and field-based responsibilities.
- Basic knowledge of smartphones/apps for updating field visit outcomes.
- Immediate joiners / candidates with relevant field collection experience preferred.
Preferred Hiring Locations:
- Mumbai
- Thane
- Pune
- Chennai
- Bangalore
- Hyderabad