- Overall Building Operations
- Manage day-to-day facility operations of the residential premises
- Ensure smooth functioning of all services (Housekeeping, Security, Maintenance)
- Team Management
- Supervise housekeeping staff, security guards, technicians (MST), and vendors
- Ensure proper duty allocation, attendance, and performance monitoring
- Maintenance & Technical
- Oversee electrical, plumbing, HVAC, STP, DG, lift operations
- Ensure preventive & breakdown maintenance is carried out timely
- Resident Management
- Handle resident complaints and queries efficiently
- Ensure high levels of customer satisfaction and service delivery
- Coordinate with society committee / RWA
- Vendor & Compliance
- Manage AMC vendors and service providers
- Ensure statutory compliance (fire safety, safety audits, etc.)
- Documentation & Reporting
- Maintain logs, registers, and reports
- Prepare daily/weekly/monthly reports for management
Key Skills Required
- Solid knowledge of facility management operations
- Good communication and resident handling skills
- Team management and leadership ability
- Basic understanding of maintenance systems (electrical/plumbing/HVAC)
- Problem-solving and decision-making skills
Eligibility Criteria
- Graduate (preferred)
- Minimum 5 years experience in residential facility management
- Experience in managing large housing societies / townships preferred