- Handle inbound customer calls and resolve customer queries professionally.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with complaints, requests, account-related queries, and service issues.
- Maintain a high level of customer satisfaction through effective communication.
- Explain product features, offers, and services to customers.
- Identify opportunities for cross-selling and upselling relevant products.
- Maintain proper records of customer interactions in the system.