- Welcome guests warmly and create a positive first impression.
- Greet customers upon arrival and assist them with seating arrangements.
- Manage reservations, walk-in guests, and waiting lists.
- Coordinate with the service team to ensure smooth guest seating and service.
- Handle guest inquiries and provide information about the restaurant, menu, and facilities.
- Maintain the reception and waiting area in a clean and organized manner.
- Manage guest complaints professionally and escalate issues to the concerned team.
- Monitor table availability and coordinate table turnover during busy hours.
- Maintain reservation records and guest information accurately.
- Ensure high standards of hospitality, grooming, and customer service.
Required Skills
- Excellent communication and interpersonal skills.
- Pleasant personality with a welcoming attitude.
- Valuable customer service and guest-handling skills.
- Professional grooming and personal hygiene.
- Strong organizational and multitasking abilities.
- Ability to handle guests politely during busy hours.
- Basic computer knowledge for managing reservations.
- Teamwork, patience, and problem-solving skills.
Qualifications & Experience
- Education: Minimum 12th pass; a hospitality qualification is an advantage.
- Experience: 0–3 years in a hotel, restaurant, or hospitality environment.
- Freshers with good communication skills and a presentable personality may also apply.