Customer Support Executive (Bengaluru)

Customer Support Executive (Bengaluru)

21 Oct
|
Fairdebt solutions
|
Bengaluru

21 Oct

Fairdebt solutions

Bengaluru

Key Responsibilities:

• Contact customers regarding overdue payments through outbound calls.

• Understand customer situations and negotiate practical repayment solutions.

• Educate customers about payment methods, due dates, and settlement options.

• Maintain accurate call records and update CRM systems.

• Resolve disputes and escalate complex cases appropriately.

• Achieve monthly collection and quality targets.

• Ensure complete adherence to RBI guidelines, company policies, and data confidentiality.

• Coordinate with internal departments for issue resolution.

• Build positive customer relationships through empathetic communication.

• Perform timely follow-ups until payment commitments are fulfilled.

📌 Customer Support Executive (Bengaluru)
🏢 Fairdebt solutions
📍 Bengaluru

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