Job SummaryWe are looking for a well-groomed, customer-oriented Guest Relationship Executive to manage guest interactions, ensure excellent hospitality, and deliver a memorable guest experience at RomeoLane, Raipur.
- Key ResponsibilitiesWelcome guests warmly and ensure a smooth guest experience.
- Handle guest inquiries, requests, feedback, and complaints professionally.
- Assist with guest check-in, check-out, reservations, and service coordination, as applicable.
- Coordinate with housekeeping, food and beverage, and other departments to ensure timely service.
- Maintain strong guest relationships and encourage repeat visits.
- Collect guest feedback and take appropriate action to improve satisfaction.
- Maintain qualified grooming, communication,
and hospitality standards.
- Required Skills & QualificationsGraduate or undergraduate candidates with relevant hospitality experience may apply.
- Excellent communication and interpersonal skills.
- Presentable personality with a customer-first attitude.
- Strong problem-solving and coordination skills.
- Basic computer knowledge and familiarity with guest management systems will be an advantage.
- Freshers with good communication skills and a willingness to learn may also apply.
ExperienceFreshers or candidates with experience in hospitality, hotels, restaurants, or customer service.
Preferred CandidateA friendly, professional, and service-oriented individual who can handle guests confidently and maintain RomeoLane's hospitality standards.