Process – Outbound Sales as Process Associates. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work comfortably in a night shift.
Key Responsibilities
● Handle international customer calls professionally and efficiently.
● Assist customers with internet transfer-related queries and requirements.
● Understand customer needs and provide accurate information and solutions.
● Maintain a professional and positive approach during customer interactions.
● Follow defined call handling procedures, quality standards, and process guidelines.
● Maintain accurate records and update customer information as required.
● Achieve assigned productivity, quality, and performance targets.
● Escalate customer issues to the appropriate team whenever required.
● Maintain valuable attendance and adherence to shift timings.
Required Skills
● Excellent verbal and written English communication skills.
● Good listening and interpersonal skills.
● Customer-focused attitude with a professional approach.
● Ability to handle customer queries confidently.
● Basic computer knowledge.
● Comfortable working in a night shift from 8:00 PM to 5:00 AM.
● Ability to work under performance and productivity targets.
● Freshers and candidates with relevant international voice process experience can apply.
Preferred Skills
➢ Previous experience in an international voice process or customer service is preferred.
➢ Experience handling international customers will be an added advantage.
➢ Good problem-solving and communication skills.
Work Benefits
➢ 5 Days Working
➢ 2 Days Weekly Off
➢ Night Shift
➢ Opportunity for career growth
➢ Training and development
➢ Professional work environment
for more information contact us
📌 International Voice Process Agent (Bengaluru)
🏢 Lead Matrix Business Solutions
📍 Bengaluru
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