Zonal Sales Manager -VP Grade-Chennai The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India.

About the Role

Sales Managers (SM) are a part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction.

It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance

Key Responsibilities

Business Goals & Profitability

Responsible for driving the P&L; of Personal Loans

Prepare the sales budget and execute strategies that enable achieving the target

Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio

Audit, Compliance, and Risk Management

Ensure risk compliance through the completion of FCI and Internal Investigations observations,

and repeat observations, ensuring timely and satisfactory closure.

Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits.





Sales and Channel Development

Develop and enhance current and existing channels of sales, such as Connectors, AVC, and Branch.

Ensure digital adoption (MLP) and scale up applications through digital journeys

Responsible for Cross sell and Vas products penetration.

Responsible of Resource activation.

Responsible for Productivity of RO.

Responsible for setting up right distribution span across areas and segments.

Customer Experience

Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.

Increase customer retention and drive engagement across existing customers to improve Net

Promoter Score, customer satisfaction.

Responsible for FTR for his territory.

Collaboration and People Priorities

Collaborate with cross-functional partners to drive business results

Control regrettable attrition across all grades to maintain a strong and motivated team

Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments

Role Requirements

Graduation/post-graduation from a recognized institute

15+ sales experience (unsecured loans preferred) Persona loan mainly

Interested candidate Please do share you cv to Ssrinand.Balaji @axisbank.com asap

Garde: AVP/ VP

Location : Chennai

📌 ZSM Personal Loan SALES(VP) For Branch Banking- Chennai
🏢 Axis Bank
📍 Chennai