Zoho CRM & IT Administrator

Location: Kochi, Kerala

Experience: 1–3 Years

Employment Type: Full-Time

Job Location : Kochi

Company : YESTE Migrations & Education Consulting Pvt. Ltd (Australia & India)

About the Role

We are looking for a technically skilled Zoho CRM & IT Administrator to manage and enhance our Zoho CRM environment while supporting the organisation's broader IT administration and business systems.

The ideal candidate must have hands-on Zoho CRM administration experience, robust coding skills, and knowledge of automation, APIs and IT systems. The role involves working closely with the existing IT administration team and supporting both CRM and general IT requirements.

Key Responsibilities

- Administer and maintain Zoho CRM, including users, permissions, workflows, modules, reports and dashboards.
- Develop and maintain Zoho, custom functions and automation.
- Build and manage API integrations, webhooks and business system integrations.
- Troubleshoot and improve CRM processes, data quality and system performance.
- Support Zoho applications such as Zoho Creator, Analytics, Forms, People and Sign.
- Provide technical support for software, hardware, systems and connectivity issues.
- Support IT administrators with user access, system configuration, asset management and troubleshooting.
- Assist with employee onboarding/offboarding from a systems and access perspective.
- Identify opportunities to automate manual processes and improve operational efficiency.




- Coordinate with vendors and internal teams for IT and system-related requirements.
- * Develop, customise, and maintain Zoho CRM and related applications.
- * Manage workflows, blueprints, automation, and user access.
- * Maintain CRM dashboards, reports, and system configurations.
- * Validate data, investigate discrepancies, and identify root causes of incorrect or incomplete updates.
- * Verify user-reported issues and data changes before finalising reports or fulfilling management and team lead requirements.
- * Provide IT support, troubleshoot system issues, and resolve user queries.
- * Manage user accounts, software installations, system configurations, and IT assets.
- * Monitor system performance, maintain records, and improve business processes.

Requirements

- Bachelor's degree in IT, Computer Science, Computer Applications or related field.
- 1–3 years of relevant experience.
- Strong hands-on experience in Zoho CRM administration – mandatory.

Preferred Experience with Zoho Creator, Zoho Analytics, Zoho Flow, Microsoft 365, networking or cloud systems will be an advantage.

Key Skills

Zoho CRM | Zoho Deluge | CRM Administration | Coding | Automation | API Integration | JavaScript | SQL | IT Administration | Troubleshooting | Business Applications

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience

- Zoho Software: 1 year (Required)
- Zoho CRM : 1 year (Preferred)
- IT Admin: 1 year (Preferred)

Work Location: In person

📌 Zoho CRM & IT Administrator (Kochi)
🏢 YESTE Migration and Education Consulting
📍 Kochi