1. Workshop Operations: Manage daily workshop operations and ensure smooth functioning of all workshop activities.
2. Revenue Achievement: Achieve monthly service revenue, labour sales, vehicle inflow and value-added service targets.
3. Customer Satisfaction: Maintain high CSI scores, resolve customer complaints and ensure a positive customer experience.
4. Vehicle TAT: Ensure timely vehicle servicing and delivery as per customer commitments.
5. Technician Productivity: Monitor technician productivity, efficiency, manpower utilization and job completion.
6. Quality Control: Ensure quality repairs, proper vehicle inspection, road testing and final inspection before delivery.