WBO:CCPH BPC CSMINTERNAL USAGE:No. of Vacancies: Reports to:Branch HeadIs a Team leader?YTeam Size:1-2 Grade:SM/AVPBusiness:Corporate CentreDepartment:�Wholesale Banking OperationsSub-Department: Location: Across IndiaAbout Wholesale Banking OperationsWholesale Banking Operations Department focuses on the operational activities of corporate products viz.

Current

Accounts, CMS, Trade & Forex, etc.. It also focuses on onboarding of customers, portfolio management and services of the corporate customers.About the RoleAs a part of the wholesale banking operations team, Customer Service Managers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSM (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time.



����������������������������������������������������������������������������������������Key Responsibilities� Ensure service delivery to CMS customers within the stipulated timelines

� Generate income from CMS customers

� Process error-free CMS transactions

� Cross-sell digital solution to customers viz. Paypro/Power Access/CIB

� Reconcile all CMS Pool a/c within the defined time

� Resolve customer complaints within the stipulated timelines

QualificationsOptimal qualification for success on the job is:

� Graduate in any Discipline

� MBA/PGDBM will be preferred

Role Proficiencies:A successful candidate should possess the following:

� Knowledge of banking regulations and norms

� Knowledge of CMS products of the Bank

� Dealt with CMS Sales/CMS Service

� Positive communication (both verbal and written) skill in both English and the local language

� Ability to handle pressure and meet deadlines

� Basic knowledge of IT

Refer to the

📌 WBCG:REG - Regional Head (Bengaluru)
🏢 Axis Bank
📍 Bengaluru