Main Responsibilities

- Provide friendly and responsive customer support to users via multiple communication channels including email, chat, and social media platforms

- Review user-generated content including text, images, videos, and profiles to ensure compliance with community guidelines and platform policies

- Identify, flag, and remove inappropriate content that violates platform rules, including hate speech, violence, harassment, explicit material, or other policy violations

- Utilize automated moderation tools and systems to efficiently process content while following established escalation procedures for complex or sensitive cases

- Maintain detailed and accurate documentation of moderation decisions and flagged
- content according to company procedures

- Collaborate with internal teams to address emerging content trends, policy updates,

- and ensure consistent enforcement of community standards

- Address user concerns and inquiries promptly while maintaining a high level of
- professionalism, empathy, and customer-centric approach

- Identify opportunities for improving user experience and provide constructive feedback
- for app enhancements

- Maintain user information confidentiality and protect it from unauthorized use, ensuring
- compliance with privacy policies





- Perform any other tasks, duties, or services requested by immediate supervisor

Requirements

- Strong written and verbal communication skills in English and Hindi, along with mandatory proficiency in any one of the following languages: Bengali, Marathi, Telugu, Tamil, Malayalam, or Kannada.

- 1 to 2 years of experience in content moderation is required.

- Comfortable to work in 24*7 environment.

- Emotional resilience and ability to handle potentially disturbing or sensitive content professionally

- Solid digital literacy with familiarity navigating social media platforms and online environments

- Previous experience in content moderation, trust and safety, or similar roles - desirable

- Sound judgment and decision-making skills for content evaluation

- Understanding of online community dynamics and user behavior

- Ability to maintain strict confidentiality regarding sensitive user information

- Flexibility to adapt to evolving policies and guidelines in a fast-paced environment

- Strong ethical standards and professional approach to sensitive material

Benefits and perks

- Free pick and drop within 35 Km of radius.

- Medical Insurance

📌 Walk_In Content Moderator (Ahmedabad)
🏢 TELUS Digital
📍 Ahmedabad