- Handle customer calls related to domestic flight bookings and travel queries.
- Assist customers with flight bookings, cancellations, rescheduling and refunds.
- Handle full and partial ticket exchanges as per airline policies.
- Check fare rules, pricing, availability and applicable charges.
- Create and manage PNRs accurately.
- Process refunds and ticket changes as per process guidelines.
- Handle EMD issuance and related transactions and ticketing transactions.
- Maintain accuracy and follow airline/process guidelines.
- Ensure excellent customer service and meet quality, productivity and compliance targets.
issues when required.
Preferred Skills
Hands-on experience with Amadeus/GDS Knowledge of PNR, Pricing & Fare Rules
Experience in Refunds & Exchanges
Knowledge of EMD issuance
Familiarity with Cryptic commands
Positive communication and customer-handling skills
Comfortable with 5 days a week | Rotational shifts & week-offs.
Night Shift: Cab facility provided
Contact Person: Rukmani ((phone hidden))
Interested Candidates can forward there resume to whatsapp.