Essential Skills: Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.Able to Provide Tier 2/3 support for day-to-day operational incidents of clients. Utilizes valuable troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.Should have good understanding and Knowledge on CISCO .