We are hiring !!

Kotak life insurance !

Kindly contact Snehal (phone hidden) or Mail your cv on [email protected]

Please find the below.

Key Responsibilities

Handle Inbound Video call customers to complete the Pre login verification

- Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
- Ensure APLVC is completed by the Right Party only
- Should maintain a Qualified behaviour with the customer throughout the APLVC process.
- Give complete and correct information on all the product purchased by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

📌 Video KYC (Goregaon)
🏢 Kotak life insurance company
📍 Goregaon