: Travel Manager – Pilgrimage Tours & Operations Location: Mylapore, Chennai, Tamil Nadu Job Type: Full-time | Office-based Experience: Minimum 5+ years Working Days: Monday to Saturday Working Hours: 9:00 AM to 6:00 PM Industry: Travel & Tourism – Pilgrimage Tours across India About the Role We are looking for an experienced, proactive, and well-organised Travel Manager – Pilgrimage Tours & Operations to manage and grow our existing pilgrimage tour business across India. The candidate will be responsible for end-to-end tour planning and execution, marketing and customer acquisition, travel arrangements, accounts management, and office administration. The ideal candidate should be capable of independently managing daily operations while ensuring a smooth, comfortable, and memorable pilgrimage experience for customers.

Key Responsibilities 1.

Pilgrimage Tour

Planning and Operations Manage existing pilgrimage tour packages covering religious destinations across India. Make complete travel arrangements, including transportation, accommodation, meals, temple visits, darshan arrangements, local transfers, and sightseeing. Coordinate with hotels, transport operators, tour guides, local agents, and other service providers. Prepare tour itineraries, schedules, cost estimates, and travel documentation. Ensure all bookings and arrangements are completed on time. Handle customer queries, special requests, emergencies, and changes to travel plans. Collect customer feedback and continuously improve tour quality.

- Marketing and Business Development Promote pilgrimage tour packages through telephone calls, WhatsApp, social media, email, and other marketing channels. Generate customer enquiries and convert prospects into confirmed bookings. Develop marketing initiatives to increase bookings, revenue, repeat customers, and referrals. Build relationships with existing customers, religious associations, community groups, and potential customer networks. Identify opportunities to develop new pilgrimage packages and destinations. Prepare tour brochures, promotional content, quotations,



and package details. Follow up with prospective customers and maintain a database of enquiries and bookings.
- Accounts and Financial Management Maintain records of customer bookings, advances, receipts, refunds, and outstanding payments. Track tour-wise expenses, supplier payments, operational costs, and profitability. Prepare tour budgets, cost sheets, invoices, and financial summaries. Reconcile customer collections, cash transactions, and vendor payments. Maintain bills, vouchers, receipts, and other financial documents. Coordinate with the accountant or external accounting professional for bookkeeping, GST documentation, and statutory compliance, as applicable. 4.

Office

Administration Manage day-to-day office operations and maintain organised customer, booking, vendor, and tour records. Handle customer calls, enquiries, reservations, and follow-ups. Maintain customer databases and booking records using MS Excel or relevant software. Coordinate tour schedules, operational requirements, and business updates with management. Ensure timely communication with customers before, during, and after each trip. Monitor pending tasks and ensure smooth coordination across all tour activities.

Required Qualifications and Experience Minimum 5+ years of experience in travel management, tour operations, or the travel and tourism industry. Experience in pilgrimage tours, religious tourism, or group tour management is strongly preferred. Proven ability to manage complete tour operations, from customer enquiry and booking to trip completion. Experience in marketing travel packages and converting enquiries into bookings. Working knowledge of accounts, billing,



expense tracking, payment collection, and reconciliation. Proficiency in MS Excel, email, WhatsApp Business, and basic computer applications.

Language

Requirements Tamil – Mandatory English – Mandatory Hindi – Additional advantage Telugu – Additional advantage Essential Skills Strong communication and customer service skills. Excellent planning, coordination, and organisational abilities. Marketing and sales aptitude with a focus on increasing bookings. Financial discipline and attention to detail. Ability to negotiate with vendors and manage service providers. Ability to work independently and handle multiple responsibilities. Knowledge of Indian pilgrimage destinations, temple travel logistics, and regional travel networks is an advantage.

Work Location and Travel Requirements Primarily office-based at Mylapore, Chennai. Limited travel for vendor meetings, tour coordination, or inspection of travel arrangements. The candidate must be comfortable managing pilgrimage tours across various destinations in India.

Key Performance

Expectations Increase in tour bookings and business revenue. Effective marketing and conversion of customer enquiries. Smooth execution of tours and timely completion of arrangements. Accurate accounts, expense tracking, and payment reconciliation. High customer satisfaction, repeat bookings, and referrals. Efficient office administration and robust vendor relationships.

Ideal Candidate Profile

We are looking for a responsible, customer-focused, and business-oriented professional who can independently manage the complete pilgrimage tour business, including marketing, customer bookings, travel arrangements, accounts, and administration.

How to Apply: Interested candidates with at least five years of relevant experience may submit their updated resume, highlighting their experience in pilgrimage tours, group travel operations, marketing, and administration.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Travel Manager – Pilgrimage Tours & Operations (Mylapore)
🏢 SRI RAMAKRISHNA YATHRA SERVICES
📍 Mylapore