There is no cold call. You will own the inquiries assigned to you from first contact through to a confirmed, paid booking.
An agent sends us an inquiry because they have a client they want to keep. Your job is to make that agent look positive - understand what their guest actually wants, design a Finland itinerary that fits, price it correctly, and close it. Then hand it cleanly to our operations team so the trip on the ground matches the trip you sold.
This is a consultative sales role, not a quotation desk. The consultants who do well here are the ones who pick up the phone before they open a spreadsheet.
What You Will Own
- Your inquiries, end to end - from the agent’s first message to a confirmed booking, and the relationship that follows it.
- Understanding the brief properly - speaking to the agent before quoting: who the guests are, what the occasion is, what matters to them, and where the budget really sits.
- Designing the itinerary - day-by-day Finland programmes built on our contracted hotels, transfers and experiences, matched to season, pace and star category.
- Pricing with margin discipline - costing accurately, protecting margin, and raising commercial exceptions with your manager rather than solving them with a discount.
- Following up with structure until the file is won or properly closed. Nothing goes quiet on your watch.
- Clean handovers to our reservations and ground teams, so operations inherit a file with no gaps.
- Growing your agent relationships - repeat business from a happy agent is worth more than a new inquiry.
- Feeding the market back to us - what agents are asking for, what competitors are quoting, where we’re losing and why.